Refunds

One address does all of this: paintedalways@gmail.com. A person reads it. Send the email address you ordered with, and — if something arrived wrong — a photograph of the plate as it reached you.

If a plate arrives damaged, misprinted, or short of the standard The Anatomy Theatre sells it under, write to us and we will reprint it or refund it in full. Your choice, not ours, and we do not ask you to ship it back. If tracking stops and the parcel never arrives, the same holds: we reprint or we refund.

Nothing here sits in a warehouse. Every physical piece is printed for your order alone, so we cannot take it back because you changed your mind. Cancellation is possible until the order enters production — write the moment you know, and if it has not gone to the press we cancel it and refund in full.

An engraved dedication is cut by hand from the line you supplied, for you and for no one else. It cannot be returned. If the engraving departs from the text you typed, or the plate arrives damaged, we re-engrave it or refund it. Read your dedication back before you order — we engrave it exactly as written.

A digital file that was paid for and never delivered is refunded in full. Once a file has been downloaded it cannot be returned, as the terms of sale say. If a delivered file is corrupt or is the wrong plate, write to us and we will send the right one.

Refunds return to the card that paid, through Stripe. We do not issue store credit and we do not substitute a voucher for money. This policy is a working draft for the house’s launch and will be reviewed before paid traffic.